For carriers running Amazon Relay loads, 3 to 10 trucks
Your Relay week, on one board. Every trip, every driver's pay, every timestamp.
No rate con, no factor — Amazon writes the invoice and pays on Friday. What's left is yours: the trips, who drove them, the arrive-and-depart times that decide a detention dispute, and settlements built from the same numbers. Freight Friend keeps that office. It does not touch your Relay account.
| Load | Payer | Route | Status | Rate |
|---|---|---|---|---|
| 11AB2C3D4 | Amazon Relay | Dallas, TX → Fort Worth, TX | In transit | $640.00 |
| 11EF5G6H7 | Amazon Relay | Fort Worth, TX → Hutchins, TX | Delivered | $395.00 |
| 11JK8L9M0 | Amazon Relay | Hutchins, TX → Dallas, TX | Dispatched | $410.00 |
One Relay trip, start to finish
The same run we'll do with you on a 15-minute call — your trip instead of our sample.
Step 1
A trip lands on your board
Import the week's trips from the file you download from the Relay portal, or type one in from the Relay app. The payer is Amazon Relay, the equipment is power only, and there is no rate con to upload because there isn't one.
New load
- Payer
- Amazon Relay
- Relay load ID
- 11AB2C3D4
- Equipment
- Power only
- Pickup
- Dallas, TX · Sep 22, 9:00 AM
- Delivery
- Fort Worth, TX · Sep 22, 1:00 PM
- Price
- $640.00
- Rate con
- None — Amazon Relay invoices itself
Step 2
The driver taps arrive and depart
One tap at the gate, one at departure, from the phone's browser. Freight Friend keeps the time and the place. If the truck sat past free time, the load page says what that detention is worth — the number you take to a dispute.
Delivery stop
Fort Worth, TX- Arrived
- 12:40 PM
- Departed
- 4:10 PM
- On site
- 3 h 30 min
- Free time
- 2 h 00 min
Detention to bill: 1 h 30 min · $75.00
Step 3
Drivers are paid from the same numbers
When the trip is delivered, each driver's settlement is built from it — per mile, per load, percentage, whatever their deal is. Fuel and advances come off. Everyone sees the same statement.
Settlement
- Trip
- 11AB2C3D4
- Driver
- Z. Ali
- Pay rule
- Per mile · $0.65
- Gross
- $247.00
- Fuel
- −$58.20
- Net pay
- $188.80
Bring last week's trips. You watch them go on the board, and you keep the settlements.
Where the Relay week goes
Relay pays fast and asks little, which is why the office side gets ignored until it costs money: a trip that never made it to the driver's pay sheet, two hours at a dock with no proof, a short pay nobody noticed until the 30-day window had closed. None of it is hard. It's just all of it, every week, after the trucks are parked.
| Stage | In Freight Friend |
|---|---|
| Tender | Import the week's trips from the Relay portal's download, or type one in from the Relay app: load ID, stops, price. |
| Dispatch | Assign the driver. The stop shows up on their phone — nothing to install. |
| Dock | Arrive and depart taps, with the time and place kept. The load page works out detention past free time. |
| Deliver | The driver photographs the paperwork at the dock. It lands on the right load. |
| Week closes | Sunday to Saturday. Every delivered trip is on the board with its price and its driver. |
| Paid Friday | Import Amazon's payment statement. Each line is matched to its trip; trips paid in full close out, short pays and unpaid trips are listed. |
| Dispute window | The dispute desk counts down each claim's 30 days and builds the trip's evidence PDF to attach in the Relay portal. |
Three things built for the Relay week
Beyond the board, Freight Friend does three jobs a Relay office usually does by hand. They are new: the first Relay carriers shape how they work, and their files decide which columns the imports recognise on their own.
Freight Friend never signs in to Relay or the FMCSA: statements and trips come in as the files you download, and scores as you read them.
Weekly statement check
Import the week's payment statement from the Relay portal. Every line is matched to its trip by the Relay load ID, and short pays, unpaid trips and over-pays come out as a list. Trips paid in full are closed out in one step.
Dispute desk and evidence PDF
Detention, TONU, short pays and unpaid trips show up as claims with their 30-day clock, and a reminder comes a week before the last day. Each trip has one PDF — Relay load ID, scheduled times, every stop time with who recorded it, the detention math and the trailer and paperwork photos — to attach in the Relay portal.
Relay eligibility watch
Enter your BASIC percentiles, your Relay performance grades and each roadside inspection, and keep your policies on file with their limits. Freight Friend checks them against Relay's published lines and puts the verdict on your dashboard, so the first warning comes from you, not from a suspended account.
Your drivers keep the Relay app
Freight Friend asks a driver for one thing on a Relay trip: a tap on arrival and a tap on departure, from the phone's browser — in English, Spanish or Somali. If a driver forgets, the office keys the times in. The Relay app stays the Relay app.
It keeps working in dead zones and sends when the signal comes back.
One flat price. Up to 10 trucks.
No per-seat fees and no per-truck tiers. Relay-only founding carriers pay nothing until Freight Friend reconciles their first weekly payment statement.
Founding carrier
$99/mo$145/mo
Up to 10 trucks
- Unlimited office users and drivers
- Nothing until Freight Friend reconciles your first weekly Relay payment statement
- Locked for 12 months as one of the first 10 founding carriers
- Month to month, cancel any time
Running more than 10 trucks? Tell us on the form and we'll price it with you.
Straight answers
Is Freight Friend affiliated with Amazon?
No. Freight Friend is independent software for carriers. It works alongside Amazon Relay the way a spreadsheet does — it is not affiliated with, endorsed by or sponsored by Amazon, and it never signs in to your Relay account.
Does it connect to the Relay portal?
No. Relay has no public way in for software like ours. You download your trips and your weekly payment statement from the Relay portal and import the files; the first time, you match the columns once and Freight Friend remembers them.
Do my drivers need a second app?
No download. Freight Friend runs in the phone's browser and asks for two taps per trip, arrive and depart. If a driver doesn't tap, the office enters the times. The Relay app is still where they run the load.
I don't factor. Does that matter?
Not at all. Relay pays you directly, so there is no packet to send and nothing to set up for a factor. Invoices in Freight Friend are your own records of each trip; you mark them paid as the Friday deposit lands.
What about trailer damage on Amazon trailers?
On a Relay load the driver can photograph Amazon's trailer at hook and at drop, time-stamped and kept on the trip next to the paperwork. Those photos go into the trip's evidence PDF.
When do I start paying?
Nothing until Freight Friend checks your first weekly Relay payment statement against your trips. Then $99 a month, month to month, cancel any time. The first 10 founding carriers keep that price for 12 months.
Bring last week's trips.
Fifteen minutes on a call: last week's trips go on the board, Amazon's statement is checked against them, and your drivers' pay comes out the other end.
Amazon Relay is a trademark of Amazon.com, Inc. or its affiliates. Freight Friend is not affiliated with, endorsed by or sponsored by Amazon.